Co-managed IT
Co-Managed IT Services for Businesses With In-House IT
Co-managed IT services give your internal IT person or team a partner to lean on. You keep control of the systems you know. We add the depth, coverage, and project hours a small team cannot carry alone.
No turf war and no rip-and-replace. We fit around the way your people already work.
- Serving Los Angeles
- Business IT since 1998
- Remote first, on-site when needed
Who it fits
Co-managed IT services that support your team, not replace it
Many offices have one strong IT person who is also the help desk, the network admin, the security lead, and the person who answers the phone after everyone else has gone home. That works until someone takes a vacation, a project lands on top of daily tickets, or a security question needs a second opinion.
With co-managed IT, you decide the split. Some clients hand us the routine work so their staff can focus on business systems. Others keep the help desk and ask us for security, backups, and project muscle.
Common ways to split the work
- We take patching, monitoring, and backups; your team owns users and apps
- Your team runs the help desk; we take escalations and projects
- We cover vacations, sick days, and after-hours planned work
- We run security reviews and hand findings back to your staff
- Shared documentation so nobody works from memory
What co-managed IT services can cover
Pick the pieces that close your gaps. Leave the rest with your team.
Security and MFA
Microsoft 365 hardening, MFA, email protection, and a second set of eyes on alerts.
Backup and recovery
Encrypted backups with restore tests, so a bad day stays a recovery job.
Microsoft 365 administration
Licensing, mailbox moves, Teams, SharePoint, and OneDrive cleanup.
Network and WiFi
Firewalls, switches, and business WiFi with WPA2 and WPA3 security.
Projects
Office moves, server replacements, and migrations, planned with your staff.
Escalations
A technician your IT person can call when a problem needs another brain.
How co-managed IT starts
- We meet your IT leadWe learn the systems, the pain points, and what they want to keep.
- We agree on the splitA written list of who owns what, so tickets never fall between two teams.
- We work side by sideShared notes and a direct line between your staff and our technicians.
Why businesses choose co-managed IT services
Hiring a second full-time IT employee is expensive, and one person cannot know everything. Co-managed IT services sit in the middle. Your staff keep the local knowledge that only comes from working inside the company every day. We bring a team that has supported law firms, accounting firms, and professional offices since 1998.
Signs your IT team needs backup
- Projects keep slipping because daily tickets come first
- Nobody has tested a full restore from backup this year
- Security alerts pile up with no time to review them
- One person holds every password and every answer
- Insurance or client questionnaires ask about controls nobody has documented
Keeping your team in charge
In a co-managed IT arrangement your IT lead stays the decision maker for the business. We recommend, document, and do the work we agree on. When we find a risk, we explain it in plain language and let your team choose how to handle it.
Security work follows recognized basics. CISA’s Cyber Essentials is a good shared checklist for both teams: leadership, staff training, systems, data, and a response plan.
Tools and access
We can work inside the tools you already use or bring our own for monitoring and remote support. Either way, access is set up with named accounts and MFA, never a shared admin password, and every change is written down so your staff can see it.
Co-managed IT services FAQ
Will co-managed IT replace my IT staff?
No. The point is to support them. Your people keep their roles; we add coverage and depth where they are stretched.
Can we change the split later?
Yes. Many clients start with security and backups, then add projects or help desk overflow as needs change.
Who decides on changes to our systems?
Your IT lead. We recommend and document, and we agree on the scope before we change anything.
Do you come on-site?
Yes. Remote first, and on-site when the work needs hands at the office.
Related services
Managed IT services
Full outsourced IT if you have no internal staff.
Cybersecurity
Firewalls, MFA, encryption, and email protection.
Backup and disaster recovery
Encrypted backups and tested restores.
Outsourced IT support
When you would rather hand over IT entirely.
Give your IT team a partner
A short call with your IT lead is the best first step. We will listen first and suggest a split that fits.
On-site and remote IT since 1998.