How support is scoped
How an IT Support Quote Is Scoped for Your Business
Searching for IT support pricing usually turns up vague ranges that may not fit your office. We do it differently: every quote starts with an IT assessment of how your business actually runs.
You get a written quote based on what we find, and you can ask questions before you agree to anything.
- Serving Los Angeles
- Business IT since 1998
- Remote first, on-site when needed
IT assessment
Every IT support quote starts with an IT assessment
Two offices with the same number of people can need very different support. One runs entirely in the cloud. Another has a server in the closet, an older phone system, and a security questionnaire from its insurer. A quote built on a guess rarely matches the real work.
So we look first. A technician reviews your setup, talks with you about what is working and what is not, and writes down what we find. There is no obligation, and the findings are useful whether or not you choose us.
What the assessment covers
- Computers, laptops, and servers
- Network, firewall, and WiFi
- Email and Microsoft 365 or Google Workspace
- Backups and how fast you can recover
- Security basics like MFA and patching
- Any compliance rules you follow
What we look at before we quote
These details shape the scope of your IT support, so we review each one with you.
Number of users
Who needs help, accounts, and access, including part-time staff, contractors, and remote workers.
Devices
Computers, laptops, phones, printers, and the network equipment that connects them.
Locations
One office, several sites, home workers, or a mix of all three.
Compliance needs
HIPAA, FTC Safeguards, CMMC, SOC 2, PCI, or the controls your insurer asks about.
Current setup
Servers, cloud services, and the business software your team relies on every day.
Security and backups
What protection is in place today, what is missing, and how quickly you could recover.
How the scoping process works
- IT assessmentWe review your users, devices, locations, network, backups, and compliance needs.
- Written scopeA plain-English list of what is covered, what to fix first, and what would be a separate project.
- Your quoteYou review it in writing and ask questions before you sign anything.
What to expect from an IT support quote
A good quote should be easy to read. It should say what support is included, how your staff reach a technician, when on-site visits happen, and what counts as a separate project. If you are comparing IT support quotes from several providers, compare the scope line by line, not just the bottom line. If something is unclear, ask. We would rather answer a question now than surprise you later.
What to have ready for the assessment
- A rough count of staff and computers
- Who handles IT today, if anyone
- The software your business depends on
- Any compliance or insurance questionnaires
- Problems that keep coming back
- Plans for growth, a move, or a new office
Questions worth asking any IT provider
- How do staff reach a technician, and who answers?
- Are on-site visits part of the support?
- Who owns the documentation and admin passwords if we part ways?
- Which security tools are part of the service?
- How are backups tested, and how often?
- What happens during onboarding, and what does it fix?
Projects and one-time work
Larger jobs are not folded into ongoing IT support. Projects such as an office move, a server replacement, or a cloud migration, are scoped on their own, and you get a written plan with the steps, the timeline, and what will change for your staff before any work begins.
Planning ahead
Computers are usually replaced every four to five years, and planning replacements on a schedule avoids a scramble when several machines fail at once. During the assessment we note the age of your equipment and which systems are near the end of support. CISA’s guidance for small businesses is a useful companion when deciding which security basics to put in place first. Read our managed IT services page to see what ongoing care looks like, or compare outsourced IT support and co-managed IT.
IT support quote FAQ
Why don’t you list IT support pricing on the site?
Every office is different. We would rather quote the real scope after an IT assessment than publish a number that does not fit you.
Is there any obligation after the assessment?
No. The findings are yours to keep, whether or not you choose us.
How long does the assessment take?
For most small offices, one visit or remote session covers it. Larger or multi-site businesses may need a little longer.
Are projects part of the quote?
Large jobs like office moves or server replacements are scoped separately, in writing, before work begins.
What if our business changes?
When you add people, devices, or locations, we review the scope with you and explain any change before it happens.
Related pages
Managed IT services
What ongoing managed IT includes.
Outsourced IT support
Hand off IT entirely.
Co-managed IT services
Support for your in-house IT staff.
About Danon Computers
Business IT since 1998.
Request a quote for your office
Start with an IT assessment. Then you get a written scope and quote, with nothing hidden.
On-site and remote IT since 1998.