Printing and scanning
Printer and Copier Support and Managed Print Services
Printers cause more help desk calls than almost anything else. Managed print services from us mean printers that show up, scans that arrive, and copiers set up securely.
We help you plan, set up, and manage printing, and we work with your copier lease company when their equipment needs service.
- Serving Los Angeles
- Business IT since 1998
- Remote first, on-site when needed
The everyday problem
Managed print services that cut help desk calls
Most printing problems come from drivers, network settings, and scan setups, not the printer itself. A printer that changes its network address, a scan-to-email that stopped after a password change, or a driver that broke after an update can stop a whole team.
We set printers up properly once, document them, and keep them working through updates and staff changes.
We handle
- Printer and copier network setup
- Drivers for Windows and Mac
- Scan to email and scan to folder
- Secure print release for sensitive documents
- Copier vendor coordination
- Printer security updates
Managed print services we help with
Setup
New printers and copiers installed and pushed to every computer.
Scanning
Scan to email, folders, or cloud storage, set up securely.
Security
Firmware updates, admin passwords, and stored-document settings.
Vendor coordination
We work with your copier dealer on repairs and toner.
Right-sizing
Fewer, better printers placed where they are used.
Mixed offices
Printing that works on Macs and PCs.
How we start
- InventoryEvery printer, copier, and scanner, with its settings.
- Fix and standardizeReliable addresses, current drivers, working scans.
- SupportHelp desk calls answered, vendors coordinated.
Printers are network devices too
Multifunction copiers store scanned documents, address books, and sometimes copies of everything printed. They also run web interfaces with default passwords. An unsecured copier can leak client files or give an attacker a foothold. CISA’s cybersecurity best practices apply to printers just like computers: change defaults, update firmware, and limit access.
Printer security checklist
- Change the admin password on every printer
- Update firmware regularly
- Turn off unused features and protocols
- Use secure scan methods instead of old shared folders
- Wipe the copier’s storage when a lease ends
- Use print release for sensitive documents
Scanning that keeps working
Scan to email often breaks when Microsoft 365 or Google changes sign-in rules. We set up scanning using methods that are supported and secure, so it keeps working after the next update. For offices that scan a lot, scanning straight into a document system or cloud folder saves steps.
Copier leases
Your copier dealer handles toner, parts, and mechanical repairs. We handle everything between the copier and your computers. When something breaks, we figure out which side the problem is on and call the dealer if needed, so your staff do not have to.
Ending a lease
Before a leased copier goes back, its stored data should be wiped. We confirm that happens and get written confirmation from the dealer. Law offices often have heavy print and scan needs; see IT support for law firms. Printer support is included in managed IT services.
Cutting print costs
Many offices have more printers than they need, each with its own toner and service costs. As part of managed print services, we look at what is actually used, suggest consolidating to fewer reliable devices, and set sensible defaults like double-sided and black-and-white printing. Small changes add up over a year, and fewer devices also mean fewer things to secure and support.
We also track printer age, so a failing unit is replaced on your schedule rather than in the middle of a busy week.
Managed print services FAQ
Do you sell copiers?
We help you choose and work with your dealer. Ask us about scope.
Why does my printer disappear from my computer?
Often its network address changed. We set fixed addresses so it stays found.
Can you fix scan to email?
Yes. We move it to a secure, supported setup that survives updates.
Do copiers really store documents?
Many do. We secure that storage and make sure it is wiped when the copier leaves.
Related services
IT help desk services
Fast help for printer problems.
Network support
Printers on a stable network.
Microsoft 365
Scanning into email and cloud.
Office moves and cabling
Move printers with the office.
Make printing boring again
Tell us which printer causes the most trouble. We will start there.
On-site and remote IT since 1998.